Refund Policy

Refund Policy Overview

Mega Appliance Repair is committed to providing professional appliance diagnostic and repair services and to maintaining clear communication regarding service charges and payments.

Because appliance repair involves technician time, diagnostic work, labor and, in some cases, specially ordered parts, not every payment is eligible for a refund.

This policy explains the general circumstances in which charges are normally non-refundable and the situations in which a refund request may be reviewed.

Diagnostic Service details

A diagnostic service compensates for the technician's time, travel and professional evaluation of the appliance.

Once a technician has arrived and performed the diagnostic service, the applicable diagnostic service is generally non-refundable, even if you decide not to proceed with the recommended repair.

Any terms regarding application of a diagnostic service toward an approved repair will be communicated as part of the applicable service estimate or service agreement.

Completed Services

Charges for diagnostic work, labor or other services that have already been performed are generally non-refundable.

If you believe there is a problem with a completed repair, please contact Mega Appliance Repair so the circumstances can be reviewed in accordance with any applicable service or warranty terms.

A request concerning the performance of a completed repair does not automatically qualify as a request for a monetary refund.

Parts & Materials

Replacement parts may be ordered specifically for your appliance based on its brand, model, serial number and diagnostic findings.

Parts that have already been installed, used or specially ordered may not be eligible for a refund, particularly where they cannot reasonably be returned to the supplier.

Any applicable manufacturer, distributor or supplier return conditions may affect whether a part can be returned or credited.

Appointment Cancellations

If you need to cancel or reschedule an appointment, please contact Mega Appliance Repair as soon as reasonably possible.

If no service has been performed and no non-refundable service work has been incurred in connection with the appointment, an eligible prepaid amount may be reviewed for refund.

Charges related to services already performed, technician attendance or specially ordered parts may remain non-refundable.

When a Refund May Be Considered

Depending on the circumstances, a refund or payment correction may be considered in situations such as:

• A duplicate payment was processed for the same charge.
• An incorrect payment amount was charged due to an identifiable billing error.
• Payment was collected for a service that was subsequently cancelled before the service was performed.
• A prepaid amount remains unused and is eligible for return under the applicable service terms.
• Mega Appliance Repair determines that a refund or adjustment is appropriate after reviewing the circumstances.
• A refund is otherwise required under applicable law.

Duplicate or Incorrect Payments

If you believe you were charged more than once for the same payment or that an incorrect amount was processed, please contact us with information that will help identify the transaction.

We will review the available payment and service records and, where an error is confirmed, take appropriate steps to correct the charge.

How to Request a Refund Review

To request review of a payment or potential refund, contact Mega Appliance Repair and provide enough information for us to locate the relevant service and transaction.

Refund Processing

If a refund is approved, we will arrange for the eligible amount to be returned using an appropriate payment method.

The time required for an approved refund to appear may vary depending on the payment method, financial institution or payment processor involved.

Mega Appliance Repair does not control additional processing time imposed by banks, card issuers or third-party payment providers.